The official online store for Bandai fans for all ages | PREMIUM BANDAI America

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FAQ in 『 FAQ 』

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  • Forgot your User ID / Password?

    If you forgot your User ID… Please go to Account Recovery page and enter your registered email address. An automated confirmation email will be sent...

    • No:5166
    • Update date:2017/04/23 15:33
  • Will I be able to login if my email a...

    Yes, to update your email address at any time, sign in to your account with your old email address. You can access your account information go to &ldquo...

    • No:5164
    • Update date:2017/04/23 15:32
  • Do I need to be a member to place an ...

    Yes. Our website service only provides to member, all of the customers who would like to order have to be a member. Our registration and membership are free ...

    • No:5163
    • Update date:2017/04/23 15:31
  • How do I edit my user information?

    Please sign in to your account, go to “My Page” > User information > Select “Edit User information.” Please noted that edit ...

    • No:5165
    • Update date:2017/04/23 15:32
  • Unable to set my User ID?

    Your new User ID must be 4 to 20 letters using only alphabets, numbers, and symbols. - User ID and Password must not be identical, and they must be unique.

    • No:5162
    • Update date:2017/04/23 15:30

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